Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.
Showing posts with label management. Show all posts
Showing posts with label management. Show all posts
Thursday, 16 May 2019
Tool For Customer Relationships
Q: How likely is it that you would recommend our company/product/service to a friend or colleague?
Tuesday, 18 December 2018
Why you want to manage ?
Reasons
Why you want to be manager in an organisation ?
Why you want to be manager in an organisation ?
1. Add value
2. Contribute to development of something
3. Learn new skills
4. Make something better
5. Work through others
6. Develope other people
7. Delivering results
Tuesday, 12 September 2017
Book: Jack Welch - Lexicon of Leadership
Synopsis
"The Jack Welch Lexicon of Leadership" organizes more than 250 of Welch's most popular concepts and tools into an assessable - and ultimately indispensable - look into the mind and methods of Jack Welch. Never before have all the ideas and strategies of the world's most effective CEO been assembled in one comprehensive volume''
"The Jack Welch Lexicon of Leadership" organizes more than 250 of Welch's most popular concepts and tools into an assessable - and ultimately indispensable - look into the mind and methods of Jack Welch. Never before have all the ideas and strategies of the world's most effective CEO been assembled in one comprehensive volume''
Monday, 8 August 2016
Friday, 3 June 2016
Monday, 7 March 2016
Thursday, 21 February 2013
Start-Up Stack
Show me ! Don't tell.
The capitalism is teaching us that for any business startup you need to create business plan.
Although it helps to inform your investors about your business intentions and help you clear the path and your business journey, sometimes it makes more damage that good.
The business plan is too often static document. We need more dynamic document that documents various hypothesis and alternatives under the stress test of market forces and real customers.
We do this with a help of these tools: 1. ) Business Model Canvas Tool, 2.) Customer developement methodology, 3.) Lean start-up methodology.
The capitalism is teaching us that for any business startup you need to create business plan.
Although it helps to inform your investors about your business intentions and help you clear the path and your business journey, sometimes it makes more damage that good.
The business plan is too often static document. We need more dynamic document that documents various hypothesis and alternatives under the stress test of market forces and real customers.
We do this with a help of these tools: 1. ) Business Model Canvas Tool, 2.) Customer developement methodology, 3.) Lean start-up methodology.
Wednesday, 24 March 2010
Coaching
When speaking about values...
Certificate in Professional Coaching Practice
Respect
We treat everyone as equals, we value difference and promote diversity. We are fair, respectful and appropriate.
Honesty
We are open and honest with ourselves and others. We communicate clearly and ensure we are understood and we do not make excuses to ourselves or to others.
Trust
We share information openly and are able to speak freely. We build long-term relationships with others.
Integrity
We maintain high professional and ethical standards and are accountable for what we say and do.
Fun
We promote laughter, happiness and humour in our love and encourage others to achieve a feeling of contentment.
Realising Potential
We inspire others to achieve. We encourage others to look within and find their true-selves allowing their full potential to be discovered.
Choice
We promote freedom of views. We engage others to find their own path through self-directed learning and facilitation.
Certificate in Professional Coaching Practice
Respect
We treat everyone as equals, we value difference and promote diversity. We are fair, respectful and appropriate.
Honesty
We are open and honest with ourselves and others. We communicate clearly and ensure we are understood and we do not make excuses to ourselves or to others.
Trust
We share information openly and are able to speak freely. We build long-term relationships with others.
Integrity
We maintain high professional and ethical standards and are accountable for what we say and do.
Fun
We promote laughter, happiness and humour in our love and encourage others to achieve a feeling of contentment.
Realising Potential
We inspire others to achieve. We encourage others to look within and find their true-selves allowing their full potential to be discovered.
Choice
We promote freedom of views. We engage others to find their own path through self-directed learning and facilitation.
Monday, 22 March 2010
Do , Undo, Do, Undo...
That's Business
Experiment.
Try out, see what works, what doesn't work.
Implement.
Change.
Watch.
Adopt.
Dream big.
Don't overdue.
Build something that doesn't exist.
Challenge your assumptions.
Nothing is as it seems at the beginning.
Forget $ but expect.
Listen feedback but do not fully listen your customers.
Do it your way.
Listen to your gut.
Never regret decision - move on.
Tuesday, 23 February 2010
Differences: Management Practice
Make or break. 1-10 scale. What does growth rate really means if your management practice is poor ?
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